Had a good experience with us and want to leave a review? Click here to fill out the form and submit feedback.
I’ve heard it said that you find out a lot more about people and companies based on how they react when things go wrong, rather than when everything is going great. So it will be for this review, which at least initially might generate some surprise that I would give this company five stars …. I do however recommend this company to you without hesitation having seen how they dealt with a situation where not everything went exactly to plan …..
We engaged Dannburg to refinish our hardwood floors and to install new carpet throughout our main level. The work was to be done while we were away on vacation, the idea being that we would come back to a revitalised home. Sadly it was not to be …. one of the folks made a mistake disconnecting the water line to our fridge and what we actually came home to was a main floor that had suffered from significant water damage. Instead of a pristine new floor we had blowers, dust, no appliances and full scale water damage remediation. It’s worth pausing here because you are likely asking yourself how I can recommend you go with a company when something like this happened? Well, there are two things you must consider: first is that this is a one in twenty year event. It had never happened to them before and likely never will again. The second is that sometimes things like this will happen. Accidents and mistakes are a part of life … ask yourself which company you want to be with if something like that should happen? As I’ll get into now, Dannburg’s response was first rate and made a horrible situation much much better than it could have been.
The folks at Dannburg owned up to their mistake right from the outset and never once quibbled or tried to cheap out on putting things right. In fact on a couple of occasions they took a more expensive approach than we asked for because their number one priority was in making sure everything was taken care of properly. While I was perhaps skeptical at first I would say now without hesitation that they were committed to doing the right thing by us.
As for the carpet …. the installation went flawlessly, on time, with great staff and we are thrilled with the end result. Bottom line what the overwhelming majority of people reading this will experience is a great product and a job professionally done. From my experience you can also be confident that you are dealing with a company that has integrity and will go the extra mile for your satisfaction. I would use them again despite everything we went through.
Quote was quick and easy, ordering process was easy and the install went perfectly smooth. I felt the cost was fair and service was great.
We just had our carpets replaced by Dannburg Flooring and it was an amazing experience!! Paddy Quigly was great to deal with from the sales department. He had wonderful suggestions for colour and underlay. The installers were so professional and helpful with whatever was asked of them. They came prepared to move anything and everything. They even had those sliding discs we used for under furniture!! We love the results and the plush, beautiful feeling under our feet!! Thanks so much Dannburg Flooring!!
Thank you very much for your part in resolving the problem we had with the nosing on our stairwell.
Please pass our thanks on to Grant, Gordon and All involved in resolving this minor issue. Dannburg have provided and installed most of the flooring in our house and we have always been very satisfied with the product, installation and service we have purchased from you.
Coming to your store was one of the best decisions we have made in our house renovations.
I asked Lee for her boss’s email, as my husband & I want to acknowledge the wonderful experience we had in getting new flooring in our condo! Everyone involved was personable, helpful & very good at their job! From Lee, to the receptionist, to Candace, to Bev, to the installers(Gelu, Justin & Shane). We still desire to have new flooring in our 2 bathrooms in the future & will only want Dannburgh to do it. Our condo building has 65 units, was built in 1992, so it is time for renos, so we recommend Dannburgh to the Board & individual owners, & hopefully you will get more business here.
Hi Lee. I wanted to extend a huge thank you for your help in choosing colours for our home. I absolutely love the flooring, tiles, paint etc. We are sneaking a peek inside the house today and I couldn’t be happier with the selections. Everything has come together beautifully! Have a super day!
The artisans did a great job here.
The tile guy
The wood guys
The rug guys
I thought they were all very expert artisans, polite and respective of the home.
I am quite happy with the work.